Pre-Conference Workshop | Tuesday 19 November 2019
Two-Day Conference | Wednesday 20 - 21 November 2019
Post-Conference Workshop | Friday 22 November 2019
After the success of the inaugural Contact Centre New Zealand Summit last year
, we return to Auckland this November with a strong line-up of 25+ leading contact centre experts
and industry gurus to address the three core challenges facing today’s modern contact centre:
- Technological developments have enabled contact centres to streamline processes, reduce costs, enhance CX, broaden their market, and improve workforce productivity.
- To keep pace with changing customer expectations, contact centres must put the consumer at the heart of their operations through deeper and broader customer engagement.
- The diverse needs and skills of a rapidly changing workforce have driven contact centres to constantly evolve their recruitment, training and development strategies.
Join us at New Zealand’s only contact-centre focused conference to learn from the latest and most successful case studies, participate in interactive panel sessions, and engage in roundtable discussions with organisations including Air New Zealand, Bank of New Zealand, Vodafone, ANZ, Housing NZ, Coca-Cola Amatil, Auckland Council and the Ministry of Business, Innovation & Employment.
Network with like-minded peers at this dynamic gathering of thought leaders, and share your contact centre challenges, experiences and opportunities in building an efficient modern contact centre.